What Is CRM?

Customer relationship management is the process of managing interactions with existing as well as past and potential customers. It is one of many different approaches that allow a company to manage and analyse its own interactions with its past, current and potential customers.

Customer relationship management?

Customer portal to login and to Create Support Tickets

Assign engineers, track time taken to resolve the issue, close ticket

Customer to send Enquiries through Portal

Auto Email communication when Ticket created, closed etc.

Maintain Customer AMC Start end date, Charge / Bill as per AMC